conflict resolution & mediation services

Our services are available online,

please contact us for an initial discussion to consider whether the services listed below

might be suitable for your case.

how can i access the services?

Cases can be referred for conflict coaching and mediation by different local agencies including the police, local councils, housing associations and voluntary organisations and companies.

People affected by conflict themselves may also contact MACS directly for help.

To find out whether we can help you or your clients, call us on 07594 653530 or by email.

conflict within the workplace

Workplace mediation is an increasingly popular dispute resolution method to resolve interpersonal employee conflicts including harassment and bullying complaints, communication issues and work practices. With workforces made up of individuals with varying ideas, principles, personalities, cultures and interests, it is not unusual that members of staff will be involved in a disagreement which may affect work and working relationships.
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neighbour disputes & community conflicts

Conflicts can be caused by misunderstandings, people having different lifestyles or expectations of each other, and many people don't even realise that what they are doing is affecting others. When people find it difficult to communicate with each other over issues, mediation can help. It is less stressful, quicker and less costly than legal action and can improve relationships so that everyone can live together more comfortably.
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parent/teenager conflict

Relationships between parents and their children can break down or deteriorate. Often young people reaching adolescence are seen to have a change in attitude which affects their behaviour at home and/or in school. They may also show signs of deterioration in their school work. During these difficult times, relationships with parents can be seriously affected. We enable families to communicate in a constructive way and handle conflict more effectively.

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parent support

When parents are faced with a crisis and have to deal with a statutory agency such a school or social services, difficulties can arise. Lack of specialist knowledge about systems in the statutory sector can lead to feelings of frustration and helplessness. Through the mediation and support work we can help parents identify the issues, understand the systems, consider their options and empower them to make informed choices in a positive way.
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Conflict coaching

Conflict coaching is a way used to support people's ability to engage in, manage or productively resolve conflict. The coach works one-to-one with the person experiencing conflict. Conflict coaching enables the person to talk about the conflict with a neutral third party (the conflict coach), consider options for managing the conflict, and design an approach to the conflict that may or may not involve the person they are in conflict with. Conflict coaching helps people to explore possible ways of resolving their difficulty, look at ways in which they might resolve their situation even if the other person in the conflict did not wish to participate in a conflict resolution process. The purpose of Conflict Coaching is to support the person to make new decisions, create new perspectives and learn and practice new ways of responding to their situation.
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peer mediation

Peer mediation is a process whereby young people, trained in the principles and skills of mediation, help disputants of their own age range to find solutions in a conflict situation. Using a positive approach to dealing with conflict can be transforming for all involved. Most people experience conflict during their lifetime including children in the playground or during lessons. Developing skills to deal constructively with conflict situations early in life can prevent patterns of potentially destructive responses to conflict becoming established.
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will i need to pay?

MACS provides access to a free service where we have a grant or where Local Authorities or other agencies have a contract with us. If this is not the case, we will discuss our fees with you and help you consider what other options you might have.

referal agencies:

If you are a Registered Social Landlord, Local Authority department, other agency or employer wanting access to our services for your tenants, residents, clients or employees, MACS can provide mediation and conflict coaching based on a Service Level Agreement for either a fixed or open-ended number of cases. Please contact us to discuss your interest in this.

Since our establishment in 1999 we have gained extensive insight into the issues facing people in conflict, we continue to develop and improve our skills, approach and techniques to ensure every service user has the opportunity to positively transform their conflicts.

getting in touch

If you think MACS might be able to help a situation you are involved in or you would like to discuss any of our services, you can contact us in confidence by any of the methods below.

Office hours are between 9a.m. and 4p.m., however due to the nature of our work, staff may not be readily available and will return your call at the earliest opportunity.

Email us at admin@mediationsupport.org.uk Call us on 07594653530

Mediation & community support