Our workers arrange individual meetings with all those involved to hear what is happening and explain how our process works. They will help each person identify the issues that need to be addressed. Together with the worker the participant will explore techniques to support the resolution of the conflict. Should all parties be willing this may result in a joint meeting, which would be arranged for a neutral location. A constructive problem solving approach to draw out the issues and look for solutions that are mutually beneficial, workable and future focused will be facilitated by our conflict transformation practitioner.

With the focus on improving understanding and facilitating communication between people in conflict, participants garner a better appreciation of the issues, likely resulting in improved relationships between them. This positive and constructive approach can produce practical, workable and realistic solutions, crafted by the very people who commit to implement them.

Benefits include:

• Improved working relationships.

• Reduction in staff turnover and sickness.
• Increased focus on organisational goals.
• A cost and time effective resolution.
• Confidentiality.
• A flexible non-threatening process with a focus on the future.
• Independent, impartial mediators.
• Empower staff to deal with conflict constructively.
• Less likely to resort to legal actions.