When can mediation help?

Any dispute, conflict or disagreement between two or more people can potentially be mediated. Disputes that we have dealt with include

• disputes between co-workers
• supervisor / employee disputes
• work team conflicts
• perceptions of discrimination
• interpersonal communication issues

What do the Mediators do?

Mediators arrange individual meetings with all those involved to hear what is happening and explain how mediation works. They will help each person identify the issues that need to be addressed. With agreement from all, a joint meeting will be arranged at a neutral venue. Mediators will guide everyone through the constructive problem solving approach to draw out the issues and look at ideas for solutions that are mutually beneficial, workable and future focused.

What are the benefits of Mediation?

Mediation focuses on improving understanding and facilitating communication between people in conflict. it can help those involved gain a better appreciation of the issues, resulting in improved relationships between them. Mediation is a constructive and common sense approach which produces practical, workable and realistic solutions.

Benefits

• avoids legal action
• improved working relationships
• reduces staff turnover and sickness
• increased focus on organisational goals
• quick
• cost effective
• confidential
• non-threatening
• independent, impartial mediators
• future focused
• flexible
• empowering

Who are the Mediators?

Our mediators are people who have completed an in-depth training programme in mediation, and have been approved by the Mediation and Community Support Service. They work in pairs, selected for their complimentary skills, knowledge and experience.

They are impartial and will have no personal connection to the organisation that they are contracted to.

How to arrange for workplace mediation

To start with, get in touch with our friendly, trained staff to have a chat and see if we can help.

If you are the employee and have not talked to your employer about the matter yet, we can discuss various options with you.

A fee will be agreed with the employer should the mediation go ahead.

For an initial free no obligation consultation please contact the service by telephone or by email giving a contact name and telephone number.